Dubai Smart Police Stations: Services, locations and how to use them (2026)

Updated October 2026. Station numbers and services checked against Dubai Police announcements reported by WAM and Gulf News in March 2026.

Dubai Smart Police Stations (SPS) let you report a crime, pay a fine or get a police certificate at any hour without waiting for a counter. There are now 33 of them across the emirate, and Dubai Police says they run 24 hours a day. Here is what they do in 2026, what to bring and when you still need a regular police station.

What is a Smart Police Station?

A Smart Police Station is a self-service police point. You use touch-screen kiosks, and for some services you speak to an investigating officer by live video link. The first one opened at City Walk in 2017. Dubai Police holds a Guinness World Record for the first police stations to operate without on-site staff.

Dubai Police also runs drive-thru, walk-in and suburban police points that offer the same kind of round-the-clock self-service.

How many Smart Police Stations are there in Dubai?

As of March 2026, Dubai Police reported 33 Smart Police Stations offering 32 services. Their locations follow the Dubai 2040 Urban Master Plan and its 20-minute city idea, so most residents have one within a short drive.

Earlier stations include City Walk, La Mer, Al Seef, Dubai Design District, Dubai Silicon Oasis, Arabian Ranches, Palm Jumeirah, Al Muraqqabat in Deira, Dubai Airport Freezone and Hatta, plus drive-thru points on main roads. Dubai Police also announced a floating smart police station, planned for completion by the end of 2026. Use the Dubai Police app to find the nearest open station before you go.

What services can I get at a Smart Police Station?

Dubai Police groups the 32 services into four categories.

Criminal reports and complaints

• Filing a criminal complaint, through a video call with an investigating officer
• Reporting a bounced cheque
• Reporting cybercrime
• Checking the status of a police report

Traffic and accidents

• Traffic clearance and traffic status certificates
• Reporting a vehicle that is blocking yours
• Paying traffic fines

Certificates and permits

• Criminal status certificate (often called a police clearance)
• Lost item certificate
• “To Whom It May Concern” certificates
• Permits for road closures, sailing, corpse entry and Police Museum visits

Community participation and support

• Enquiries and diplomatic services
• Police Eye, for reporting things you see that need police attention
• Community services such as home security requests while you travel

How do I use a Smart Police Station?

1. Find the nearest station in the Dubai Police app or on the Dubai Police website.
2. Bring your ID. Residents use their Emirates ID; visitors use their passport. Kiosks can scan documents and print receipts.
3. Choose your service on the screen. Most kiosks offer several languages, including Arabic and English.
4. Speak to an officer if needed. For a criminal complaint, an investigating officer joins by video, takes your statement and sends it to you to sign electronically.
5. Pay any fee by card or the other options on the kiosk, and keep the reference number or printed copy of your case.

When should I go to a regular police station instead?

Smart stations are built for routine reports and paperwork. Call 999 for any emergency, a crime in progress, a serious accident or anyone in danger. For non-emergency questions, Dubai Police runs the 901 call centre. Some complex cases may still need you to attend a police station in person, and the officer on the video call will tell you if that applies.

Can I use Dubai Police services without visiting a station?

Yes. Many of the same services, including reporting a bounced cheque, paying fines and requesting certificates, are available in the Dubai Police app and on the Dubai Police website using UAE Pass. A smart station is most useful when you need a video statement, want to scan documents, or prefer to finish everything in one stop.

If you are new to Dubai and still choosing a neighbourhood, our homes for rent pages show what is close to each community.

Frequently asked questions

Are Dubai Smart Police Stations open 24 hours?

Yes. Dubai Police says its 33 Smart Police Stations operate 24 hours a day, seven days a week.

Can tourists use a Smart Police Station?

Yes. Visitors can use the kiosks with their passport for services such as reporting a crime or a lost item.

Can I file a criminal complaint at a Smart Police Station?

Yes. You file it through a live video link with an investigating officer, who takes your statement and sends it to you to sign electronically.

Can I get a police clearance certificate at a Smart Police Station?

Yes. The criminal status certificate is one of the certificates offered, along with lost item and To Whom It May Concern certificates.

What number do I call in an emergency in Dubai?

Call 999 for emergencies. For non-emergency enquiries, call the Dubai Police call centre on 901.